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Terms & Conditions

Fair Go Casino > Terms & Conditions
Last updated: 03/05/2026
Relevance verified: 08/05/2026

1. General Provisions

These Terms and Conditions govern the relationship between Fair Go Casino (referred to throughout as “the Casino”, “we”, “us” or “our”) and any individual (referred to as “you”, “the Player” or “the Member”) who accesses, registers with, or uses the services available at https://fair-go-casino-aus.com/. The Casino is operated by a company registered at 259 George Street, Sydney, NSW 2000, Australia, and holds gaming licence number 1668/JAZ issued by the relevant licensing authority.
By creating an account, making a deposit, claiming a bonus, or participating in any game offered on this platform, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, including the Responsible Gambling Policy, Privacy Policy, Cookie Policy, and any additional rules published in connection with specific promotions or game types.
If you do not agree with any part of these Terms and Conditions, you must not use this website or any of its services.

2. Acceptance of Terms

These Terms and Conditions form a legally binding agreement between you and Fair Go Casino. Your continued use of the platform following any published revision constitutes your acceptance of the updated Terms.
We reserve the right to modify these Terms at any time. Where changes are material, we will make reasonable efforts to notify registered players via the contact details held on their account. It is your responsibility to review the current version of these Terms before using the platform. The most current version will always be available on this page.

3. Eligibility and Age Verification

3.1 Minimum Age Requirement

Access to Fair Go Casino is strictly restricted to individuals who are 18 years of age or older. This is a hard requirement under Australian law and applies regardless of the jurisdiction from which you are accessing the platform. Gambling by persons under the age of 18 is illegal throughout Australia, and the Casino takes this obligation seriously.
We may request age verification documents at any point during your membership. Until satisfactory verification is provided, your account may be suspended and any winnings withheld. If it is established that a player has misrepresented their age, the Casino reserves the right to void all transactions, forfeit any balance, and close the account permanently.

3.2 Geographic Eligibility

The Casino’s services are available to players in Australia. You are responsible for ensuring that online gambling is permitted in your particular state or territory at the time of use. It is your obligation to comply with local laws. The Casino does not accept responsibility for any breach of local regulations by individual players.
Residents of certain countries and territories may be prohibited from accessing the platform entirely. If you access the platform from a restricted jurisdiction, your account may be suspended and any funds held in your account managed in accordance with applicable law.

3.3 One Account Per Person

Each player is permitted to hold a single account only. Creating multiple accounts is strictly prohibited and will result in all associated accounts being closed, with balances forfeited. This policy exists to protect the integrity of the platform and to fulfil our obligations under responsible gambling guidelines.

4. Account Registration

4.1 Registration Requirements

To open an account at Fair Go Casino, you must provide accurate, truthful, and current information including your full legal name, date of birth, residential address, email address, and phone number. You must select Australian dollars (AUD) as your account currency at the time of registration. Currency cannot be changed once an account is created.
You must not register on behalf of another person, use a false identity, or provide misleading information at any stage of the registration process. Doing so constitutes a breach of these Terms and may result in account termination and referral to relevant authorities.

4.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. Fair Go Casino will not be liable for any loss arising from unauthorised access to your account that results from a failure to keep your credentials secure.
If you suspect that your account has been accessed without your authorisation, you must contact our support team immediately at support@fair-go-casino-aus.com or by calling +61 412 345 678.

4.3 Know Your Customer (KYC) Verification

In accordance with Australian anti-money laundering obligations and responsible gambling requirements, we are required to verify the identity of all players before processing withdrawal requests. You may be asked to provide the following:

  • A government-issued photo ID (Australian passport, driver’s licence, or equivalent)
  • Proof of residential address dated within the last three months (utility bill, bank statement, or equivalent)
  • Proof of payment method ownership where applicable
  • Source of funds documentation for larger transactions

We strongly recommend completing the verification process as soon as possible after registration to avoid delays when you request your first withdrawal. Verification requests are processed by our compliance team typically within one to two business days.

5. Deposits and Financial Transactions

5.1 Accepted Payment Methods

Fair Go Casino currently accepts the following payment methods for Australian players:

  • Visa (credit and debit cards)
  • Mastercard (credit and debit cards)
  • Apple Pay
  • Google Pay
  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Tether (USDT)

All transactions are conducted in Australian dollars (AUD). Cryptocurrency transactions are converted at the prevailing exchange rate at the time the transaction is initiated. The Casino does not charge deposit fees, though your bank, card provider, or digital wallet service may apply their own charges. You should check with your payment provider before making a deposit.

5.2 Minimum and Maximum Transactions

Minimum and maximum deposit and withdrawal limits vary by payment method and are displayed in the Cashier section of your account at the time of transaction. These limits may be subject to change at any time and may differ based on your account verification status or tier.

5.3 Deposits

Deposits made by card and digital wallet are typically credited to your account instantly or within a few minutes. Cryptocurrency deposits are credited once the relevant blockchain network confirms the transaction. Processing times for Bitcoin and Ethereum deposits depend on network congestion at the time of the transaction.
You may only deposit funds from payment methods registered in your own name. Third-party deposits are not permitted.

5.4 Withdrawals

Withdrawal requests are subject to the following conditions:

  • Your account must be fully verified (KYC complete) before any withdrawal can be processed
  • Any active wagering requirements attached to bonus funds must be met before the relevant funds are eligible for withdrawal
  • Withdrawals must be made using a payment method previously used to make a deposit where possible, in compliance with anti-money laundering protocols
  • Cryptocurrency withdrawals are processed without Casino-side delays once all eligibility conditions are met
  • Card and bank transfer withdrawals are initiated promptly by the Casino, though processing times may vary depending on your financial institution

The Casino reserves the right to request additional documentation before processing any withdrawal, particularly for large amounts or where unusual account activity has been identified. This is a standard compliance measure and does not imply any wrongdoing on the part of the player.

5.5 Chargebacks

Initiating a chargeback or payment dispute with your bank or card provider without first contacting the Casino’s support team is a breach of these Terms and Conditions. If a chargeback is initiated, the Casino reserves the right to suspend your account, recover any funds already paid out, and pursue recovery through appropriate legal channels. Please contact us at support@fair-go-casino-aus.com if you have a dispute relating to a transaction.

6. Bonuses and Promotional Offers

6.1 General Bonus Conditions

From time to time, Fair Go Casino offers promotional bonuses to new and existing players, including but not limited to welcome deposit matches, free spins, reload bonuses, and loyalty rewards. All bonuses are subject to individual terms which are published on the respective promotion page and must be read carefully before a bonus is claimed.
Key terms that apply to most bonuses include:

  • A wagering requirement, which is the total amount you must wager before bonus-derived winnings can be withdrawn. This is expressed as a multiplier of the bonus amount or the sum of the deposit and bonus
  • A time limit within which the wagering requirement must be completed
  • A list of eligible games, as not all games contribute equally toward clearing a wagering requirement. Pokies typically contribute 100%, while table games and live casino titles may contribute at a lower rate or not at all
  • A maximum withdrawal cap that may apply to winnings generated from bonus funds
  • Minimum deposit requirements that must be met to activate a specific bonus

6.2 Welcome Bonus

New players at Fair Go Casino are eligible for a 200% match bonus on their first deposit, up to a maximum of AU$2,000. Additional offers, including the full welcome package worth up to AU$7,500 across multiple deposits, are available as described on the Bonuses page. Welcome bonuses are available to newly registered players only and may not be claimed more than once per person, household, IP address, or shared device.

6.3 Ongoing Promotions

Existing players may access promotions including a 250% match bonus plus 200 free spins on weekend deposits, a 100% match plus 100 free spins offer, and standalone free spins promotions. Promotional availability may vary and the Casino reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

6.4 Bonus Abuse

The Casino monitors accounts for patterns that indicate bonus abuse, including but not limited to: claiming multiple bonuses across duplicate accounts, deliberately playing in a manner designed to meet wagering requirements with minimal risk, or colluding with other players in connection with bonus activity. Where bonus abuse is identified, the Casino reserves the right to void bonuses, forfeit winnings derived from bonuses, and close the relevant accounts.

6.5 No Deposit Bonuses

Where no deposit bonuses are offered, they are subject to the same general bonus conditions described in clause 6.1 and the specific terms published on the relevant promotion page. No deposit bonuses are typically limited to one per player and are subject to lower maximum withdrawal limits than deposit bonuses.

7. Game Rules and Fair Play

7.1 Game Providers

Fair Go Casino hosts games developed and maintained by third-party software providers, including Play’n Go, Evolution, Playtech Live, Spribe, PG Soft, BGaming, Evoplay, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, 100HP Gaming, and others. Each provider operates under their own licences and certifications, and all games available on the platform are regularly tested by independent auditors for fairness, randomness, and accuracy of published return-to-player (RTP) percentages.

7.2 Random Number Generation

All slot games and virtual table games use certified Random Number Generators (RNGs) to determine outcomes. No outcome is influenced by previous results, the size of a wager, or any external factor. This applies equally to all players at all times.

7.3 Live Casino

Live dealer games are broadcast in real time from studios operated by licensed providers, primarily Evolution Gaming. These games are conducted using real cards, roulette wheels, and other physical equipment under the supervision of trained dealers. Technical issues may occasionally interrupt live game sessions. In the event of a disconnection during a live game, decisions will be applied in accordance with the relevant game provider’s specific rules, which are available within each game.

7.4 Malfunctions

In the event of a software or hardware malfunction that affects the outcome or display of a game, the Casino reserves the right to void the affected round and return all wagers to the players involved. The Casino is not liable for any loss of anticipated winnings arising from a malfunction. Game malfunctions should be reported to our support team promptly.

7.5 Maximum Win

The Casino may impose a maximum win limit per session, per day, or per single game round. Where such a limit applies, it will be stated in the relevant game rules or promotional terms. Any winnings that exceed a published maximum win limit may be reduced to that limit at the Casino’s discretion.

8. Responsible Gambling

Fair Go Casino is committed to promoting responsible gambling and complying with Australian consumer protection standards for online gaming. We recognise that gambling should be a form of entertainment and not a means of generating income.

8.1 Player Controls

All registered players can access the following responsible gambling tools directly through their account settings:

  • Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit
  • Session time limits: Set reminders or hard limits on how long you can play in a single session
  • Reality checks: Receive periodic notifications displaying your session duration and net wins or losses
  • Self-exclusion: Request a temporary or permanent exclusion from the platform
  • Account cooling-off periods: Take a short break without permanently closing your account

We strongly encourage all players to set deposit and time limits from the moment they register. Once a lower limit or self-exclusion is applied, it takes effect immediately. Increasing a limit or removing a self-exclusion requires a cooling-off period before the change becomes active.

8.2 Self-Exclusion

If you wish to self-exclude from Fair Go Casino, contact our support team via live chat or email at support@fair-go-casino-aus.com. You may request a self-exclusion period of a minimum of six months, or a permanent exclusion with no end date. During any self-exclusion period, you will not receive marketing communications from the Casino.
If you have self-excluded, you must not attempt to re-register under a different name or email address. Doing so is a breach of these Terms and will result in immediate account closure and forfeiture of any funds deposited after the exclusion was applied.

8.3 Support Resources

If gambling is causing distress to you or someone you know, free and confidential support is available in Australia through the following services:

8.4 Protection of Vulnerable Persons

The Casino does not extend credit to players and does not encourage players to gamble beyond their means. We actively monitor accounts for signs of problem gambling behaviour and may contact players proactively where we have reason for concern. In serious cases, we may place restrictions on an account without the player’s request if we believe intervention is necessary.

9. Privacy and Data Protection

Fair Go Casino collects and processes personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By registering an account, you consent to the collection, storage, and use of your personal data as described in our Privacy Policy.
Personal data collected includes registration information, financial transaction records, gameplay data, device and technical information, and communications with our support team. This data is used to operate your account, process transactions, verify your identity, detect fraud, comply with regulatory obligations, and communicate with you about your account and relevant promotions.
We do not sell your personal data to third parties. Data may be shared with payment processors, game providers, regulatory authorities, and identity verification service providers where necessary for the operation of the platform. All third parties are required to handle your data in accordance with applicable privacy law.
You have the right to request access to the personal data we hold about you, request corrections to inaccurate data, and, in some circumstances, request deletion of your data. To exercise these rights, contact us at support@fair-go-casino-aus.com.

10. Anti-Money Laundering and Counter-Terrorism Financing

Fair Go Casino operates in compliance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. We maintain internal policies and procedures designed to detect, prevent, and report suspicious financial activity.
All players are subject to identity verification as described in clause 4.3. In addition:

  • We monitor transactions for unusual patterns or amounts that may indicate money laundering activity
  • We may require players to provide documentation establishing the legitimate source of funds deposited on the platform
  • We may report suspicious transactions to relevant Australian authorities without prior notification to the player
  • We reserve the right to delay or refuse withdrawals where AML concerns have been raised, pending investigation

Depositing funds at Fair Go Casino for any purpose other than genuine gambling activity is prohibited. The platform must not be used to process, transfer, or conceal proceeds of crime.

11. Prohibited Activities

The following activities are strictly prohibited and will result in immediate account suspension, forfeiture of funds, and may be referred to law enforcement or regulatory authorities:

  • Registering while under the age of 18
  • Registering or operating more than one account on the platform
  • Using false or misleading identity information at any point
  • Depositing funds using a payment method not registered in your own name
  • Using the platform to launder money or engage in financial crime
  • Employing automated bots, scripts, or software to interact with games or the platform
  • Exploiting software errors, glitches, or vulnerabilities to gain an unfair advantage
  • Colluding with other players in multiplayer games
  • Engaging in or attempting to engage in fraud against the Casino or other players
  • Accessing the platform from a jurisdiction where doing so is prohibited
  • Attempting to re-register following a self-exclusion or account closure
  • Making a chargeback or payment dispute without first exhausting the Casino’s complaints process

12. Intellectual Property

All content on this website, including text, graphics, logos, game interfaces, software, and design elements, is the property of Fair Go Casino or its licensed suppliers and is protected by applicable intellectual property laws. You may not reproduce, redistribute, modify, or use any content from this website for commercial purposes without express written permission.
Game content remains the intellectual property of the respective software providers. Your use of the platform grants you a limited, non-transferable, personal licence to access and use the games for lawful recreational purposes only.

13. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law and applicable legislation, Fair Go Casino’s liability to you for any claim arising from your use of the platform is limited to the amount deposited by you in the 30 days immediately preceding the event giving rise to the claim.
The Casino is not liable for:

  • Loss of profits, revenue, data, or opportunity whether direct or indirect
  • Consequential, incidental, or punitive damages of any kind
  • Interruptions to service caused by events outside the Casino’s reasonable control, including but not limited to power outages, internet disruptions, server failures, or force majeure events
  • Any actions taken by payment providers or banking institutions that affect your ability to deposit or withdraw
  • Decisions made by third-party game providers in connection with game outcomes or technical malfunctions

Nothing in these Terms limits any right you may have under the Australian Consumer Law, including guarantees that cannot lawfully be excluded.

14. Complaints and Dispute Resolution

If you have a complaint about any aspect of your experience at Fair Go Casino, we encourage you to contact our support team in the first instance. Our team is available 24 hours a day, 7 days a week via:

Please provide your registered name, account details, a clear description of the complaint, and any supporting documentation. We aim to acknowledge all complaints within 24 hours and to resolve them within 14 days of receipt.
If your complaint is not resolved to your satisfaction through our internal process, you may escalate the matter to the relevant dispute resolution body specified under your applicable gaming licence. Details of the escalation process will be provided upon request.

15. Amendments to These Terms

Fair Go Casino reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Revisions will be published on this page and will take effect from the moment of publication. Where changes are significant, we will take reasonable steps to alert registered players by email or through a notice displayed on the platform.
If you do not accept a revised version of the Terms, you must stop using the platform and contact us to close your account. Continued use of the platform following the publication of revised Terms constitutes your acceptance of those changes.

16. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising under or in connection with these Terms that cannot be resolved through the Casino’s internal complaints process shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
Nothing in this clause limits your rights as a consumer under Australian law, including your right to access any applicable dispute resolution or consumer protection schemes.

17. Contact Information

For all general enquiries, account questions, or compliance matters, please contact the Fair Go Casino team using any of the following methods:

For support available around the clock, use the live chat function accessible from any page of the Fair Go Casino website or through the Fair Go mobile app, available on iOS and Android.

Fair Go Casino is strictly 18+ only. Gambling involves financial risk and is not a guaranteed source of income. If gambling is affecting you or someone you know, call the National Gambling Helpline on 1800 858 858, available 24 hours a day, 7 days a week.

Bonus

for first deposit

1000 + 250 FS