Operator Information
Fair Go Casino is owned and operated by Deckmedia N.V., a limited liability company incorporated and registered under the laws of Curaçao. Deckmedia N.V. maintains its registered office in Curaçao and is legally authorised to conduct online gaming operations in accordance with the requirements of applicable Curaçaoan legislation.
The platform accessible at https://fair-go-casino-aus.com/ is operated exclusively by Deckmedia N.V. All gaming services, financial transactions, and player account management are carried out under the full legal responsibility of this entity.
Licence Details
Deckmedia N.V. holds a valid online gaming licence issued by the Curaçao Gaming Authority (CGA), the statutory regulatory body responsible for the supervision and licensing of online gaming operators in Curaçao pursuant to the Landsverordening op de Kansspelen (National Ordinance on Games of Chance, LOK, P.B. 2024, no. 157).
- Licence type: B2C Online Gaming Licence (formerly classified as a Curaçao eGaming licence)
- Licence number: 365/JAZ
- Issuing authority: Curaçao Gaming Authority (CGA)
- Regulatory website: www.gamingcontrolcuracao.org
- Jurisdiction of incorporation: Curaçao, Kingdom of the Netherlands
Players may verify the current validity of this licence at any time via the official CGA licence register available at https://www.cga.cw. The licence status is subject to ongoing regulatory review and may be verified independently.
Territory of Services and Eligibility
Geographical Scope
Fair Go Casino offers its gaming services to eligible players across international markets, with specific focus on Australian residents. The operator complies with the territorial restrictions imposed by applicable law and does not knowingly offer services in jurisdictions where online gambling is prohibited.
Players are solely responsible for verifying that participation in real-money online gaming is lawful in their country or territory of residence prior to registering an account. The operator reserves the right to restrict or close accounts of players located in restricted jurisdictions upon discovery.
Age Restriction
Access to real-money gaming services at Fair Go Casino is strictly limited to persons who are aged 18 years or older. This requirement is absolute and non-negotiable. The operator maintains mandatory age verification procedures as part of its Know Your Customer (KYC) compliance framework. Any account found to belong to a minor will be immediately suspended, all funds held in the account will be withheld pending investigation, and the matter will be escalated in accordance with applicable legal obligations.
Players are required to confirm their age at the point of registration by providing truthful and accurate personal information. Documentary evidence of age may be requested at any time, including prior to the processing of any withdrawal.
Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy
Legislative Framework
Deckmedia N.V. operates in full compliance with applicable anti-money laundering and counter-terrorism financing legislation, including the obligations imposed on licensed gaming operators by the Curaçao Gaming Authority under the National Ordinance on the Reporting of Unusual Transactions and associated AML/CFT regulatory guidelines.
Know Your Customer Procedures
All players are subject to identity verification prior to the processing of withdrawals and, in certain circumstances, prior to accessing certain account features. The KYC process requires players to submit the following documentation:
- Government-issued photographic identification (passport, national identity card, or driver’s licence)
- Proof of residential address issued within the preceding three months (utility bill, bank statement, or official government correspondence)
- Proof of payment method ownership (front and reverse of payment card, or confirmation of e-wallet account)
- Source of funds documentation, which may be required for withdrawals exceeding applicable thresholds or where transaction patterns indicate elevated risk
Submitted documents must be clear, legible, and unaltered. The operator reserves the right to request additional documentation where the initial submission is insufficient for verification purposes. Failure to complete the KYC process within a reasonable timeframe may result in account suspension pending compliance review.
Transaction Monitoring
The operator employs ongoing transaction monitoring systems to detect and report suspicious activity. Where a transaction or series of transactions meets the threshold for mandatory reporting under applicable legislation, the operator is legally obligated to file a Suspicious Transaction Report (STR) with the relevant financial intelligence authority. Players are advised that the operator is prohibited by law from disclosing that a report has been made.
Prohibited Conduct
The use of Fair Go Casino services for money laundering, terrorist financing, fraud, or any other financial crime is strictly prohibited. Accounts identified as being involved in such activity will be suspended immediately, winnings will be withheld, and all available information will be disclosed to the competent authorities as required by law.
Data Protection and Privacy
Collection and Use of Personal Data
Deckmedia N.V. collects, processes, and stores personal data in accordance with applicable data protection legislation. Personal data collected from players includes, but is not limited to, identification details, contact information, payment data, gameplay history, and communications records. This data is used solely for the purposes of account management, regulatory compliance, fraud prevention, and the provision of gaming services.
Data Security
The operator employs industry-standard security measures to protect player data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between the player’s device and the operator’s servers is encrypted using a minimum of 128-bit Secure Socket Layer (SSL) technology. Sensitive data is stored on secure servers located in certified data centres and is accessible only to authorised personnel on a need-to-know basis.
Data Retention and Third-Party Disclosure
Personal data is retained for the minimum period required by applicable law and the operator’s regulatory obligations. Data will not be sold, rented, or disclosed to third parties for commercial purposes without the player’s explicit consent. The operator may, however, share data with regulatory authorities, law enforcement agencies, licensed payment processors, and third-party service providers engaged for the purpose of operating the platform, each of whom is bound by equivalent data protection obligations.
Players wishing to exercise rights in respect of their personal data, including the right of access, rectification, or erasure (where applicable), may submit a written request to the operator’s designated data protection contact via the Contact Us page.
Responsible Gambling
Commitment to Player Protection
Deckmedia N.V. acknowledges the risk of gambling-related harm and is committed to providing a gaming environment that supports informed decision-making and promotes the wellbeing of all players. The operator’s responsible gambling framework is implemented in accordance with the CGA’s responsible gaming guidelines.
Available Player Controls
Players may request the following account management measures at any time by contacting the customer support team:
- Deposit limits: daily, weekly, or monthly limits on the amount a player may deposit
- Session time limits: restrictions on the duration of continuous play sessions
- Self-exclusion: voluntary exclusion from all gaming services for a minimum period of six months, in accordance with CGA requirements; self-exclusion requests are irrevocable for the nominated period
- Account cooling-off periods: temporary suspension of account access
- Reality checks: on-screen notifications alerting players to the duration of their active session
Identification of At-Risk Players
The operator monitors player behaviour for indicators of potential gambling harm, including unusual changes in deposit frequency, prolonged session lengths, and increased wager amounts. Where such indicators are identified, the operator may initiate contact with the affected player and, where appropriate, apply protective restrictions to the account.
External Support Resources
Players who believe they may be experiencing difficulty in controlling their gambling behaviour are encouraged to seek assistance from independent support organisations, including:
- Gambling Help Online (Australia): www.gamblinghelponline.org.au — free, confidential support available 24 hours a day, 7 days a week
- Lifeline Australia: www.lifeline.org.au — telephone: 13 11 14
- National Gambling Helpline: 1800 858 858
Game Fairness and Software Integrity
All games offered on the Fair Go Casino platform are powered by certified software providers, including RealTime Gaming (RTG) and SpinLogic Gaming. Game outcomes are determined by independently certified Random Number Generators (RNGs), which ensure that each outcome is statistically independent and unpredictable.
The software used by the operator is subject to periodic testing and quality assurance audits to verify the integrity of game outcomes and the accuracy of published Return to Player (RTP) percentages. The results of such audits may be made available upon request where disclosure is not restricted by confidentiality obligations.
Dispute Resolution
Internal Complaints Procedure
In the event that a player has a complaint or dispute arising from the use of Fair Go Casino’s services, the player is required to submit the complaint to the operator’s customer support team in the first instance. Complaints should be submitted in writing, with sufficient detail to enable a thorough investigation, including the player’s registered username, the nature of the dispute, and any relevant dates or transaction references.
The operator will acknowledge receipt of the complaint within a reasonable timeframe and will endeavour to provide a substantive response within ten (10) business days. Where additional investigation is required, the player will be informed of the expected resolution timeframe.
Escalation to the Regulatory Authority
Where a player is not satisfied with the outcome of the internal complaints process, the matter may be referred to the Curaçao Gaming Authority. In accordance with the CGA’s published position, the CGA does not function as a civil arbitrator and does not have the authority to direct compensation payments; however, complaints indicating a potential breach of the operator’s licence conditions may be submitted to the CGA for supervisory consideration.
Complaints to the CGA may be submitted via the official channel at https://www.cga.cw.
Legal Proceedings
Any disputes not resolved through internal procedures or regulatory escalation are subject to the laws of Curaçao. Players retain the right to pursue any legal remedy available to them under applicable law in their jurisdiction of residence.
Contact and Compliance Enquiries
For enquiries relating to licensing, regulatory compliance, data protection, or responsible gambling measures, players and regulators may contact the operator using the details provided on the Contact Us page. The operator is committed to responding to all formal enquiries in a timely and transparent manner.
This page is reviewed periodically to reflect changes in applicable law, regulatory requirements, and the operator’s policies. Players are advised to consult this page regularly to ensure they have access to current information. The date of the most recent update is indicated in the footer of this page.