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Privacy Policy

Fair Go Casino > Privacy Policy
Last updated: 03/05/2026
Relevance verified: 08/05/2026

1. About This Policy

Fair Go Casino, operated at fair-go-casino-aus.com and registered at 259 George Street, Sydney, NSW 2000, Australia, handles personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. This policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have in relation to your own data.

This policy applies to all individuals who visit our website, register an account, use our gaming services, contact our support team, or interact with us in any other capacity. By continuing to use fair-go-casino-aus.com, you acknowledge that you have read and understood the practices described here.

If you have questions about anything in this document, you can reach us at support@fair-go-casino-aus.com or by calling +61 412 345 678.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account or use our services, we collect information you submit to us. This includes:

  • Full legal name and date of birth
  • Email address and phone number
  • Residential address and postcode
  • Username and account password (stored in encrypted form)
  • Payment details, including card numbers or cryptocurrency wallet addresses used for deposits and withdrawals
  • Identity documents submitted during account verification, such as a passport, driver’s licence, or Medicare card
  • Proof of address documents, such as a utility bill or bank statement
  • Any information you provide when contacting our support team via live chat or email

2.2 Information Collected Automatically

When you access our website or use the Fair Go Casino app on iOS or Android, certain technical information is collected automatically through cookies, web beacons, and similar tracking technologies. This includes:

  • IP address and approximate geographic location derived from it
  • Device type, operating system, and browser version
  • Pages visited, time spent on each page, and navigation paths through the site
  • Game sessions played, including titles, bet amounts, session duration, and outcomes
  • Login timestamps and session activity logs
  • Referral source, meaning how you arrived at our website

2.3 Information From Third Parties

We may receive information about you from third parties in limited circumstances. Payment processors such as Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency networks may pass us transaction confirmation data. Identity verification providers may share the outcome of document checks we instruct them to perform. Fraud prevention and anti-money laundering screening services may return results that we are required to act on under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

3. Why We Collect Your Information

We collect and use personal information only for purposes that are relevant to providing and operating our services. The specific purposes are:

  • Creating and managing your player account
  • Verifying your identity and age to comply with our licence conditions and the Interactive Gambling Act 2001 (Cth), which requires that players are adults aged 18 or over
  • Processing deposits, withdrawals, and refunds through your chosen payment method
  • Complying with Know Your Customer (KYC) obligations and AML/CTF screening requirements under Australian law
  • Detecting and investigating fraud, bonus abuse, multiple account creation, or other activity that breaches our Terms and Conditions
  • Personalising your experience on the platform, including game recommendations based on your activity
  • Sending transactional messages such as deposit confirmations, withdrawal updates, and account security alerts
  • Sending promotional communications about bonuses, free spins, and platform updates, where you have opted in or where we have a legitimate basis to do so
  • Administering responsible gambling tools you have requested, including deposit limits, session time limits, and self-exclusion
  • Responding to your queries and complaints through our 24/7 live support team
  • Maintaining records as required by law, including financial records and audit logs
  • Improving the functionality and user experience of our website and app

4. Legal Basis for Processing

Under Australian privacy law, we are required to have a lawful reason for collecting and using personal information. Across our operations, we rely on the following grounds:

  • Contractual necessity – processing required to provide the services you have registered for, including account management and payment handling
  • Legal obligation – processing required to comply with the Privacy Act 1988, the Interactive Gambling Act 2001, the AML/CTF Act 2006, the Spam Act 2003, and our obligations under licence number 1668/JAZ
  • Legitimate interests – processing carried out for fraud prevention, platform security, and service improvement, where those interests are not overridden by your right to privacy
  • Consent – processing for marketing communications and non-essential cookies, where we have obtained your agreement and you retain the right to withdraw it at any time

5. How We Use Cookies

Our website uses cookies and similar technologies to keep the platform functional, measure performance, and in some cases to deliver relevant promotional content. The types of cookies in use are:

  • Strictly necessary cookies – required for the website to operate. These handle session authentication, keep you logged in between pages, and support secure payment flows. They cannot be disabled without breaking core site functions.
  • Performance and analytics cookies – collect aggregated data about how visitors use the site, including which pages receive traffic and where errors occur. This data is used to improve the platform.
  • Functional cookies – remember your preferences such as language settings and preferred game categories so you do not need to reset them each visit.
  • Marketing cookies – used to track visits from referral sources and measure the effectiveness of promotional campaigns. These cookies do not store personally identifying information on their own.

You can manage cookie preferences through your browser settings. Disabling performance or marketing cookies will not affect your ability to play games or process transactions, but some features may behave differently. Our full Cookie Policy is available at fair-go-casino-aus.com.

6. Disclosure of Your Information

6.1 Service Providers

We share personal information with third-party providers who assist us in delivering our services. These include payment processors (Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency network operators for Bitcoin, Ethereum, and USDT transactions), identity verification providers, fraud screening services, cloud hosting and data storage providers, customer support platform providers, and email and communication service providers. All third-party providers operate under data processing agreements that require them to handle your information only for the specific purposes we instruct, and to maintain appropriate security standards.

6.2 Game Software Providers

Our game library is supplied by software providers including Play’n Go, Evolution, Playtech Live, PG Soft, BGaming, Evoplay, Ezugi, Spribe, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, and others. These providers may receive anonymised or pseudonymised session data necessary to deliver their games and ensure fair play. Where any provider receives personal data, they are bound by contractual obligations consistent with our privacy obligations under Australian law.

6.3 Legal and Regulatory Disclosure

We may disclose personal information to regulatory authorities, law enforcement agencies, courts, or government bodies where we are required to do so by law. This includes responding to valid warrants, court orders, or requests from Australian financial intelligence authorities in connection with AML/CTF obligations. We will not disclose more information than is strictly required by the specific legal obligation we are responding to.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, personal information held about registered players may be transferred to the acquiring entity. We would notify affected users of any such change and the privacy practices that would apply going forward.

6.5 What We Do Not Do

We do not sell personal information to third parties. We do not share your data with advertisers for the purpose of targeting you with third-party advertising outside our own platform. We do not disclose your account details or gaming history to other players.

7. Cross-Border Disclosure

Some of our service providers and game software partners operate systems and infrastructure located outside Australia. Where personal information is transferred to an overseas recipient, we take steps consistent with APP 8 to ensure that the recipient handles your information in a manner that is at least equivalent to the protections required under the Australian Privacy Principles. This includes contractual clauses, data processing agreements, and where applicable, transfer to jurisdictions that maintain comparable legal frameworks for data protection.

By using Fair Go Casino, you acknowledge that your information may be processed in countries outside Australia. We do not transfer data to countries where we cannot apply appropriate safeguards.

8. Identity Verification and KYC Requirements

Under our licence obligations and the AML/CTF Act 2006, we are required to verify the identity of players before processing withdrawals and in certain other circumstances. The verification process, commonly referred to as KYC (Know Your Customer), requires you to submit copies of identity documents and proof of your residential address.

Documents collected during KYC are used solely for identity verification and fraud prevention purposes. They are stored securely with access limited to staff who have a direct operational need to review them. We retain identity documents for the period required by law, after which they are securely deleted.

Completing KYC verification before requesting your first withdrawal is strongly recommended. Accounts where verification has not been completed cannot process withdrawals regardless of balance, and delays caused by incomplete verification are not subject to compensation.

9. Responsible Gambling and Sensitive Data

If you use responsible gambling tools available through your account, including deposit limits, session time limits, cooling-off periods, or self-exclusion, the settings and history associated with those tools are stored as part of your account record. This information is handled with particular care given its sensitivity.

If you contact our responsible gambling support team, or if concerns about your gambling behaviour are flagged through our internal monitoring systems, relevant notes may be added to your account record. This information is used only for the purpose of supporting your wellbeing and cannot be used against you in any commercial context.

Fair Go Casino is affiliated with Gambling Therapy and BeGambleAware. Australian players can also contact Gambling Help Online at any time on 1800 858 858. If you self-exclude through our platform, that decision will be respected and we will not use your contact details to send promotional communications during the exclusion period.

10. Direct Marketing

We may send you promotional communications about Fair Go Casino bonuses, free spins offers, new game releases, and other updates by email or SMS. Where Australian law requires us to obtain your consent before sending marketing messages, we will do so. The Spam Act 2003 applies to commercial electronic messages sent to Australian users, and we comply with its requirements regarding consent, identification, and unsubscribe functionality.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link included in any promotional email
  • Logging into your account and updating your communication preferences
  • Contacting us directly at support@fair-go-casino-aus.com

Opting out of marketing communications does not affect transactional messages, which we will continue to send as they relate directly to your account activity and are necessary for the operation of your account.

11. Security of Your Personal Information

We maintain technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, and loss. These measures include SSL/TLS encryption for all data transmitted between your browser or app and our servers, encryption of sensitive data at rest, access controls that restrict employee access to personal data based on role and necessity, regular security reviews and penetration testing, and audit logging of access to personal information systems.

No online system is completely immune to risk. If you believe your Fair Go Casino account has been compromised, contact our support team immediately through live chat or at support@fair-go-casino-aus.com. We will act promptly to investigate and secure the account.

In the event of a data breach that is likely to result in serious harm to affected individuals, we will notify the Office of the Australian Information Commissioner (OAIC) and affected players in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988.

12. How Long We Retain Your Information

We keep personal information for as long as it is needed for the purpose for which it was collected, or for as long as required by law. The general retention periods that apply to our records are:

  • Account information and gaming history: retained for the duration of your account and for seven years after account closure, consistent with financial record-keeping obligations
  • KYC and identity documents: retained for seven years from the date of collection or the date of the last transaction, as required under the AML/CTF Act 2006
  • Transaction records: retained for seven years
  • Support correspondence: retained for three years from the date of the interaction
  • Marketing consent records: retained for the duration of the consent and for a reasonable period thereafter to demonstrate compliance

When information is no longer required, it is securely deleted or de-identified so that it cannot be linked back to you.

13. Your Rights Under the Australian Privacy Principles

13.1 Access to Your Information

Under APP 12, you have the right to request access to the personal information we hold about you. To make an access request, contact us at support@fair-go-casino-aus.com with sufficient detail to identify your account. We will respond within 30 days. In most cases we will provide access at no charge, though a reasonable fee may apply where the request requires significant effort to fulfil.

There are limited circumstances in which we may decline an access request, including where providing access would unreasonably impact the privacy of another person, where the request is frivolous or vexatious, or where disclosure is restricted by law. If we decline your request, we will explain why in writing.

13.2 Correction of Your Information

Under APP 13, if you believe that personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you can ask us to correct it. Contact us at support@fair-go-casino-aus.com and we will take reasonable steps to correct the information. Where we do not agree with the correction you have requested, we will note your request alongside the information in question.

13.3 Withdrawal of Consent

Where we rely on your consent to process your personal information, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Note that withdrawing consent for processing that is necessary for us to provide our services may mean we are unable to continue operating your account.

13.4 Complaints

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you are entitled to make a complaint. The process for doing so is set out in Section 15 of this policy.

14. Anonymity and Pseudonymity

APP 2 provides that individuals should generally have the option of not identifying themselves when dealing with an organisation. In the context of online gambling services, however, anonymity is not possible for registered players. Our licence obligations, AML/CTF requirements, and responsible gambling duties all require that we know who our players are. You can browse the Fair Go Casino website and use game demo modes without creating an account or providing any personal information.

15. How to Make a Privacy Complaint

If you have a concern about how we have handled your personal information, we ask that you contact us in the first instance so we have the opportunity to resolve it directly.

You can submit a privacy complaint by:

We will acknowledge your complaint within five business days and provide a substantive response within 30 days. If the matter is complex, we may need more time and will keep you informed of progress.

If you are not satisfied with our response, or if we fail to respond within the timeframes above, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be reached at www.oaic.gov.au or by calling 1300 363 992.

16. Children and Minors

Fair Go Casino is strictly an 18+ service. We do not knowingly collect personal information from individuals under the age of 18. Age verification is a mandatory step in our account creation and KYC processes. If we become aware that an account has been created by a person under 18, we will close the account immediately, return any deposits made, and delete the associated personal information in accordance with our legal obligations.

If you have reason to believe that a minor has created an account on our platform, please contact us immediately at support@fair-go-casino-aus.com.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published at fair-go-casino-aus.com. For significant changes that materially affect how we handle your personal information, we will notify registered players by email before the changes take effect. Continued use of our services after notification constitutes acceptance of the revised policy.

18. Contact Us

For any questions about this Privacy Policy, requests to access or correct your personal information, or any other privacy-related matter, please get in touch with us through one of the following channels:

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